Customer Service Assistant - Children's Department

Position

Customer Service Assistant - Children's Department

The Customer Service Assistant in the Children's Department at Rudisll Regional Library will provide exceptional customer service experiences, while promoting lifelong learning and curiosity with open access to all. The assistant provides direction to customers concerning library services and circulation policies; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished.

The Children's Customer Service Assistant will primarily work with children age 0-11.

Customer Service Assistant – 20 hour/week

Location:

Rudisill Regional Library – 1520 N Hartford, Tulsa, OK 74106

Salary: $14.42/hr.

• Monday: 3:00 pm – 7:00 pm
• Tuesday: 3:00 pm – 7:00 pm
• Rotating Friday / Saturday: 8:00 am – 5:00 pm
• Occasional Sunday: 1:00 pm – 5:00 pm

• Provides general information in person and by phone, assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring questions to the appropriate resource.
• Assists customers with self‑check‑out machines by instructing how to charge, renew, and discharge library materials to/from customers.
• Registers customers by issuing and updating library cards.
• Maintains orderly service areas.
• Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed.
• May help customers with basic technology and Internet problems.
• May assist librarians with programming, as assigned.
• Performs other duties as assigned.

• High school diploma or G.E.D. required.
• Past experience interacting with customers preferred.

Physical activity:
For most positions work regularly requires stooping, bending, and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) or pushing heavy (up to 100 pounds) wheeled carts full of books on a highly frequent basis and/or assuming awkward positions.

Work environment:
Work environment involves everyday risks or discomforts which require normal safety precautions, e.g. use of safe workplace practices with office equipment, and/or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.