Front Desk Agent - Tulsa

Overview

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information.

MINIMUM

QUALIFICATIONS/REQUIREMENTS:

* Must be 18 years or older.

* One year experience in customer service and cash handling.

* Required to obtain an ABLE liquor license.

* Hotel experience preferred.

* Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.

* Required to maintain a valid Driver's License.

* Required to provide documents to show the applicant is eligible to work in the United States.

* Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.

* Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

JOB DUTIES:

* Registers guests, collects payment, and registers data regarding payment for expenditures.

* Provides quotes for guests and upsell rooms whenever possible.

* Ensures all charges are applied to the correct guest account.

* Resolves all guest disputes.

* Provides telephone answering service, deliver mail and answer inquiries regarding the surrounding area and attractions.

* Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.

* Provides administrative and program support to management and staff.

* Greets all guests and ensures an exceptional customer service experience.

* Presents self in a professional manner, and meet company grooming standards.

* Arranges medical aid for guests as needed.

* Contributes to a team effort and accomplishes related results as required.

* Other duties as assigned.

Qualifications

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

* Knowledge of principles and practices regarding customer service in the Hotel industry.

* Knowledge of computer utilization in daily operations.

* Knowledge of location, surrounding area, and places of interest.

* Skill in using hotel software, LMS/Info genesis experience preferred.

* Skill in providing excellent customer service.

* Ability to maintain friendly, professional, and outgoing demeanor.

* Ability to communicate clearly and effectively.

* Ability to apply basic mathematical skills.

* Ability to type and enter data.

* Ability to solve practical problems and deal with guest situations.

* Ability to understand and interpret a variety of instructions.

* Ability to exhibit strong organizational skills and time management skills.

PHYSICAL DEMANDS:

* Required to stand and walk for prolonged period of time.

* Ability to sit, stoop, kneel, or crouch while performing duties.

* Use of hands to finger, handle or feel; use of hands and arms to reach.

* Occasional requirement to lift or move upward of 25 pounds.

WORK ENVIRONMENT

* Work is generally performed in an office and Hotel setting.

* Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.