Customer Support Representative - Insurance Annuities

Sr. Customer Service Representative – Annuities Team

This role handles customer service inquiries via telephone and email for BHF Annuity customers, resolving problems, tracking issues, and providing high-quality service.

• Respond to customers, agents, and broker/dealer requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
• Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application and contract discrepancies and processing delays.
• Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
• Efficiently process transactions and track responses to ensure completion.
• Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high‑quality service skills.

• High School diploma.
• 1–2 years of customer service experience.
• Must obtain FINRA (formerly NASD) Series6 license within 90 days of hire.
• Outstanding customer service skills and dedication to providing exceptional customer care.
• Exceptional listening and analytical skills.
• Solid time‑management skills.
• Ability to multitask and successfully operate in a fast‑paced team environment.
• Adapt well to change and successfully set and adjust priorities as needed.

• Some college experience or a trade or professional certification.
• Insurance or Financial Services industry experience or product‑specific experience.
• Prior call‑center experience (highly preferred).
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products, as well as administrative, claims, underwriting and marketing functions.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast‑paced environment.
• Strong computer/keyboard skills as well as solid math, analytical and problem‑solving skills.

Work a shift during the hours of operation of 7:30AM to 5:30PM Monday–Friday; must be flexible in regard to overtime and shift worked, which may change based on business needs.

DXC Technology is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E‑Verify.