Excursion Customer Service Associate

About the job Excursion Customer Service Associate

Role Overview
We are currently seeking motivated individuals who succeed with assisting their clientele and managing multiple tasks. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services.

This opportunity is ideal for candidates who are highly organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team.

Key Responsibilities
Assist clients with designing personalized service arrangements
Research and compare available options to meet client preferences
Confirm reservations and ensure accuracy of details
Provide clear, professional communication via email and phone
Support updates, modifications, and service-related inquiries
Maintain accurate records and documentation
Complete required training and participate in team communications

What We Offer
Fully remote capability
Flexible schedule
Ongoing training
Supportive team

Qualifications
Authorized to work in the US, UK, Mexico, Australia, or Spain
Strong written and verbal English communication skills
Reliable internet connection and smartphone (computer is also strongly recommended)
Must be at least 18 years old