Account Services Representative

Responsibilities

• Provide customer service and administrative support to contracted accounts.
• Provide highly accurate and prompt responses to customer inquiries and concerns.
• Complete and process forms and/or special reports related to reservation special handling requirements and requests.
• Interact with executives of accounts that range in size.
• Provide general information regarding ABG locations, service, policies and procedures.
• Maintain accurate listing of ABG charge cards of corporate accounts.
• Maintain accurate listing of corporate account wizard information.
• Promote special offers.
• Free-sell and extend corporate rentals as needed.
• Coordinate specialist needs of executive-level reservations.
• Provide administrative support including but not limited to writing correspondence, faxing, ordering renter applications.
• Coordinate future reservations and/or investigate customer service issues through telephone and email communication with field operations associates.
• Investigate and respond to any customer service or billing issues.
• Communicate and collaborate with team members, account managers and ABG personnel at rental locations in order to retain and grow the business of corporate accounts.

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including:
  Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

• HS Diploma or equivalent required.
• Some college preferred.
• Minimum of two years sales and/or customer service experience required.
• Preferred candidate will have previous contact center experience.
• Previous experience providing “concierge/prestige” level services for corporate and Fortune 100 customers.
• Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications.
• Strong negotiation, decision-making and problem-solving skills.
• Good customer service skills.
• Strong verbal and written communication skills.
• Strong detail organization and organizational skills.
• Able to multitask and prioritize effectively.
• Excellent telephone and listening skills, specifically requiring professional telephone demeanor to effectively serve clients.
• Ability to work in a fast-paced team environment.
• Regular and punctual attendance required.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.