Coordinator Customer Sales Service

Job Description

Coordinator, Customer Sales & Service

As a Coordinator, Customer Sales & Service at SIXT, you play a key role in delivering a premium, end-to-end customer journey. You serve as a primary point of contact for customers, supporting them through reservations, billing questions, and service-related inquiries. In this fast-paced, customer-focused role, you combine strong communication skills, problem-solving abilities, and attention to detail to ensure every interaction reflects SIXT’s commitment to exceptional service.

• You respond to all inbound customer contacts within established service levels, ensuring a premium customer experience.
• You assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience.
• You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently.
• You partner with global departments to address customer requests and deliver the most effective solutions.
• You provide clear guidance and support on billing inquiries, service complaints, and general assistance needs.
• You consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction.

• Education – You have a High School diploma or equivalent; an Associate degree is preferred.
• Experience – You bring 2–3 years of customer service experience, with a focus on problem resolution and de-escalation.
• Technical Proficiency – You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service.
• Soft Skills – You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively.
• Commitment to Excellence – You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment.

• Paid Time Off & Sick Leave – Enjoy PTO, sick leave, and support for a healthy work-life balance.
• Comprehensive Health & Insurance – Access medical, dental, and vision coverage, life insurance, critical illness and hospital indemnity plans, pet insurance, and a 401(k) retirement plan.
• Compensation – $19.50 per hour, plus a monthly performance-based bonus of up to $500.
• Schedule Requirement – Must be able to work weekends.
• This is onsite role at our Tulsa, Regional Office.