Customer Care Utilities Dept

Customer Care Representative

Manpower at the City of Tulsa | Utilities Services Department

Location: Downtown Tulsa, OK

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay: $18.87

Manpower is hiring Customer Care Representatives for the City of Tulsa Utilities Call Center. This role will support residents with water, sewer, trash, and solid waste services questions. This is a phone-based, call center role, focused on delivering excellent service, resolving billing inquiries, and helping residents manage their accounts.

• Answer incoming calls regarding utility billing, and service related requests
• Provide clear and accurate information about water, sewer, trash, and solid waste services
• Assist customers with payment arrangements, account updates, and service changes
• Process service requests and resolve concerns in a timely, professional manner
• Use multiple systems to manage customer accounts and document all interactions
• Stay up to date with department policies and procedures to ensure accurate information is shared

• High school diploma or GED required
• Minimum of 1+ year of recent excellent customer service /call center experience
• Strong verbal communication and active listening skills
• Accurate data entry and ability to navigate multiple systems/screens
• Professional phone etiquette and ability to handle high call volumes

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.