Receptionist - Bilingual Spanish

The Receptionist serves as the initial point of contact for all visitors, clients, and phone interactions. This role provides excellent customer service by warmly greeting and directing guests, answering general inquiries, ensuring a welcoming environment, and answering and routing incoming calls. The Receptionist must be friendly, proactive, and demonstrate a strong commitment to supporting both internal teams and the public via face-to-face or phone interactions.

This role is key to making sure every visitor and caller’s experience is positive, efficient, and seamless. Depending on site assignment, this position may primarily serve as a phone receptionist or be customer‑facing at one of the Tulsa Health Department’s health centers. All Receptionists may be asked to provide coverage at any location as needed to support operational efficiencies. The following functions represent the majority of the duties performed by the position, but are not meant to be all‑inclusive or prevent other duties from being assigned when necessary.

High school diploma or equivalent required.

One year as a receptionist and one year of general clerical duties preferred. One year of direct customer service experience required.

• Ability to Serve the community in a way that builds trust, instills dignity and shows respect.
• Working knowledge of general office clerical methods and procedures concerning public contact, and telephone procedures.
• Strong communication skills in dealing with the public in various situations, while maintaining courtesy and diplomacy in placing visitors at ease.
• Basic computer skills knowledge.
• Excellent time management skills required.
• Good interpersonal and customer service skills required.
• Ability to follow oral and written directions and work effectively with others.
• Bilingual (Spanish/English) Required

None

Monday-Friday; 8am-5pm. May be required to work extended hours during seasonal events i.e. Back to School, Flu season.

• Internal contact with THD personnel in scheduling conference rooms and providing general information and building effective relationships to better serve our clients.
• External contact with Board of Health members, public officials, visiting dignitaries, personnel representing community agencies, and the public.

Must be able to sit for extended periods of time. Ability to perceive sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication. Ability to stand and physically direct individuals to specific areas.

Direct Supervision – None

Indirect Supervision – None

Budget/Money/Material – Responsible for assigned computer hardware and software

Reports to – Customer Service Supervisor

Location – Assigned at time of posting; position will be primarily located at one of the main Health Center locations.

Office environment with moderately high noise or high traffic area, and frequent interruptions with no privacy.

• Must maintain THD record confidentiality according to HIPAA regulations.
• Ability and willingness to perform job‑related travel to all three regional locations

Non-Exempt