PT - Roadside Agent

Position: PT - Roadside Agent - $14.50
## PT - Roadside Agent - $14.50

Presenta candidaturaremote type:
Completamente on premessalocations:
Tulsatime type:
Part time posted on:
Offerta pubblicata oggijob requisition :
JR113443##
** Job Description
****** As a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS, so if you are available to work shifts, both A.M. & P.M., weekends, and holidays, we'd love to have you join the team!
******** Responsibilities:****
* **** Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicle****
* **** Determine a preliminary course of action based on the information presented by the customer****
* **** Provide stellar customer service support to assist callers accurately and effectively,****
* **** Think creatively and independently while facilitating problem resolution****
* **** Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution****
* **** Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely****
* **** Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices****
* **** Effectively explain vehicle features to customers and co-workers with a wide range of knowledge****
* **** Perform other duties as assigned to support business needs and objectives.
******** Requirements:****
* **** Must be available to work multiple schedules that include weekends & holidays****
* **** Experience in an inbound call center and automotive-related business is a solid plus****
* **** Excellent verbal and written communication skills****
* **** A high degree of comfort using computerized order processing systems****
* **** Intermediate typing and data entry skills****
* **** Proven ability to use solid reasoning and problem-solving skills****
* **** Detail orientation with effective organization and follow-through skills****
* **** You need to be flexible, can multitask, and embrace change****
* **** Proficiency in Google Suite, including Word & Excel****
* **** Self-motivated, excellent organizational skills, and attention to detail****
* **** Ability to function in a fast-paced environment under short time constraints
******** We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
****** Europcar Mobility Group
** Europcar Mobility Group è un player globale della mobilità, con 75 anni di esperienza e una posizione di leadership in Europa.“We help to change the way you move” è la nostra mission. Oggi più che mai ci impegniamo a fornire soluzioni innovative, semplici e senza soluzione di continuità, capaci di rendere la mobilità facile, piacevole e sempre più sostenibile.

Per far questo, offriamo a privati e aziende un'ampia gamma di servizi di noleggio di auto e furgoni, per poche ore, pochi giorni, una settimana, un mese o più, su richiesta o in abbonamento, potendo contare su una flotta di oltre 280.000 veicoli, equipaggiati con le più recenti motorizzazioni, inclusa una quota crescente di veicoli elettrici.

I nostri Brand rispondono a esigenze, casi d'uso e aspettative differenti:
Europcar
-uno dei leader mondiali nel noleggio di auto e veicoli commerciali leggeri, Goldcar - leader Europeo nell'offerta di servizi di noleggio auto low-cost, Fox-Rent-A-Car, uno dei principali operatori del mercato del noleggio autonegli Stati Uniti, con un posizionamento “value for money” e Euromobil un operatore tedesco dell’autonoleggio.  In alcuni Paesi sono inoltre disponibili formule in abbonamento gestite attraverso la piattaforma “my Europcar”La soddisfazione dei clienti è il principale obiettivo del Gruppo e dei suoi oltre 9.000 dipendenti.

Europcar Mobility Group offre soluzioni di mobilità, attraverso a una rete di uffici di noleggio distribuita capillarmente  in oltre 130 Paesi.

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