Service Writer - CES

Overview

As a Service Writer – Customer Equipment Solutions (CES), you will be responsible for service and maintenance related administrative duties including work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

• Work Order Completions, such as opening and closing work orders with accurate information.
• Technician Time Reporting: ensure all paid hours available for work are recorded accurately and timely.
• Ensure that all tasks eligible for warranty are created and submitted for warranty.
• Monitor warranty reporting to ensure that all claims are properly brought to closure.
• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency.
• Handle equipment maintenance related issues with a high sense of urgency.
• Keep Management informed of customer concerns.
• Ensure all service-related invoices are properly coded within the correct General Ledger.
• Other duties assigned as needed.

• High School diploma or equivalent.
• Valid driver's license with acceptable driving record.
• 1 – 2 years experience in a shop or service environment.
• Basic computer skills.
• Attention to detail.
• Ability to multi-task in a busy environment.
• High sense of urgency with respect to customer service.
• Superior customer service, teamwork and verbal/written communication skills.

• Paid Parental Leave.
• United Compassion Fund.
• Employee Discount Program.
• Career Development & Promotional Opportunities.
• Additional Vacation Buy Up Program (US Only).
• Early Wage Access through Payactiv (US Hourly Only).
• Paid Sick Leave.
• An inclusive and welcoming culture.

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email  for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.