Quick Lane Service Advisor

Job Location

Fowler Ford - Tulsa, OK 74145

Fowler Ford seeks an Automotive Quick Lane Service Advisor who can make customers feel welcome and confident that their needs are being met. The role blends exceptional customer service with accurate scheduling and acts as a liaison between customers and service technicians.

• Greets service department customers promptly and courteously.
• Listens to each customer and clearly articulates repair needs to technicians.
• Provides accurate estimates of repair and maintenance costs.
• Adheres to dealership policy on customer vehicle care and operation.
• Follows up on each repair and keeps customers informed of progress.
• Inspects repair quality and ensures all work is complete.
• Notifies customers when vehicles are ready for pickup.
• Reviews and explains repairs and associated costs with customers and performs an active delivery.
• Handles minor customer concerns and complaints.
• Keeps the Service Manager informed of all problems and potential problems.
• Maintains Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Valid Driver's License and MVR acceptable to our Insurance Carrier.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, use hands to finger, handle, or feel, and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to taste or smell.
• Must regularly lift or move up to 10 pounds and frequently lift or move up to 50 pounds.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Compensation is based on experience and is highly competitive in the marketplace.

• Medical, vision, dental, life, and disability insurances.
• 401(k) employer matching plan.
• Paid Time Off, Volunteer Paid Time Off, and Paid Holidays.
• Parental Leave.
• Employee assistance program.
• Job-specific education including student sponsor ships, internships, manufacturer and dealership training, Graduate & Tool Incentive programs.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.