Member Concierge ( PT

Member Community Concierge

The Member Community Concierge is a part-time front desk team member and one of the first points of contact for members, guests, and visitors s role provides consistent, welcoming, and professional front-of-house support, including guest services, member support, access needs, and short-term use offerings. Community Concierges carry out established front desk procedures under the direction of the Community Lead and escalate issues as appropriate.

Position Type:
Part-Time (hourly, scheduled shifts based on front desk coverage needs)

Key Accountability Areas:

• Front Desk Coverage and Guest Support
• Membership Support and Communications
• Guest Check-In and Access Assistance
• Day Passes and Short-Term Use
• Member Amenities Support
• CRM and Front-of-House Accuracy

Requirements:

• Minimum 1 year of experience in customer service, hospitality, or a member-facing role
• Strong communication and interpersonal skills
• Comfortable using Gmail, Google Docs, macOS, and CRM-style systems
• Ability to multitask while maintaining service quality
• Ability to lift up to 50 pounds
• Availability to work scheduled part-time shifts, including mornings, evenings, or occasional weekends as needed

Preferred Qualifications:

• Experience in coworking, hospitality, or member-based environments
• Strong organizational and follow-up skills
• Positive, team-oriented attitude
• Comfort interacting with a wide range of people

Benefits:

• Gradient coworking access during working hours
• Exposure to startups, founders, and community programming
• Downtown Tulsa parking support as applicable to shifts

Equal Opportunity

Employer:

Gradient is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability, or any other legally protected characteristic. We encourage candidates from all backgrounds to apply.