Lead Concierge

Essential Functions/Duties/Responsibilities:

• Schedule both IL & HC concierge desks to ensure adequate coverage Monday through Sunday 8am-8pm.
• In the event coverage cannot be attained due to a callout, the lead will step in and cover the vacant shift.
• Cover both IL & HC concierge lunch and breaks M-F. Security will assist in weekend coverage for lunch and breaks when the lead is not working.
• Manage Guest Suite Reservations. Oversee booking, check‑in, and check‑out processes for the guest suite, ensuring a seamless experience for residents and their guests. This includes daily communication with the concierge team to confirm all bookings are updated in the live document.
• Manage transportation requests submitted to the IL & HC concierge desks.
• Manage Resident Absence submissions submitted to the IL & HC concierge desks.
• Update, develop, and implement processes to remain current with modern technologies and efficiencies.
• Supervise, coach, and develop the concierge team to align with the organizational culture, standards, mission, and vision.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent attention to detail and organizational skills.
• Excellent time management skills.
• Strong analytical and problem‑solving skills.
• Ability to function well in a high‑paced, and at times, stressful environment.
• Proficient with Microsoft Office Suite and/or related software.
• Ability to work with multiple and diverse personalities, continual interruptions, simultaneous and changing priorities, while maintaining a calm and professional demeanor.

• High school diploma or equivalent combination of education, training, and experience is required.
• Ability to obtain an Oklahoma Notary seal is required.
• A minimum of 3 years of experience in customer service or an administrative support position is required.
• Previous experience working with older adults or in a healthcare setting is preferred.

• An extensive amount of sitting, with a moderate amount of walking and standing, and an occasional amount of kneeling, bending at the waist, and reaching above the head and shoulders.
• Ability to occasionally lift and push up to 25 pounds.
• Frequent use of ordinary communication, including normal levels of hearing and vision.
• Ability to use a computer or other office equipment for an extensive period of time.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.