Call Center Representative

Customer Experience Representative

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Call Center Representative:

$18.50/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!

What You'll Be Doing:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What's in it for You:

• Career Growth:
  Opportunity to promote two levels within your first year!
• Comprehensive Benefits:
  Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks:
  Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

Requirements:

• High school diploma or GED
• Ability to work full-time on-site
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Pre-employment screen
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
• Skills proven to help you thrive:
  Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity

Compensation: $18.50/Hour