Client Service Specialist

As a Client Service Specialist
, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support, including support of internal applications and tools.

Hours for this position will be 10:00 am - 7:00 pm - Central Time

• Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s).
• Customer support may include answering general inquiries, troubleshooting issues, scheduling, and other administrative responsibilities as assigned.
• May refer more complex calls to appropriate team members.
• Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
• Provide general office support.
• May perform data entry into database within specified time frames.
• Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
• Listen to concerns, analyzes information, recommend solutions, and confirm customer satisfaction.
• Work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

• High school diploma and/or equivalent
• 1 - 2 years’ experience working in a customer service environment
• Demonstrated experience working in a fast-paced and deadline driven environments
• Excellent verbal and written communication skills.
• Intermediate PC skills.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential
• Proficiency in all Microsoft Office products.
• Ability to triage issues and handle multiple tasks at the same time.
• Keyboarding equivalent 50 words or more per minute.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.

• Call center experience
• Health care or insurance experience
• Certified Medical Assistant designation
• Bilingual skills

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base [sic] basis.

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