Internal Service Advisor

Client Service Advisor | Grubbs Family of Dealerships About Us

Grubbs Family of Dealerships is a multi-brand, family-owned automotive group with deep roots across the DFW Metroplex and the state of Texas. We’ve built our reputation on doing right by our customers and our people — and we’re looking for team members who share those values.

We invest in our people, provide real opportunities to grow, and take pride in the experience we deliver to both our customers and our team members. When you join Grubbs, you join a culture built on integrity, professionalism, and continuous improvement. We set a high bar — and we give you the training, tools, and support to clear it.

We’re seeking a customer-focused Automotive Service Advisor to be the face of our service department. You’ll build trust with every guest, present needed services with integrity, and drive a great customer experience that keeps people coming back.

Internal Service Advisor

Position Summary

The Internal Service Advisor plays a vital role in supporting the dealership’s service and sales operations by ensuring used vehicles are processed efficiently and prepared for frontline retail sales. This position is responsible for coordinating the repair process from initial inspection through completion while maintaining high standards of quality, communication, and customer satisfaction.

Key Responsibilities

• Check in all used vehicles and perform the initial repair write-up.
• Coordinate and monitor Pre-Delivery Inspections (PDIs) to ensure all manufacturer and dealership standards are met.
• Obtain repair approvals and communicate with the appropriate departments to keep repairs moving efficiently.
• Ensure vehicles are completed within established turnaround times and are retail-ready for frontline sales.
• Manage and follow up on “We Owe” items, ensuring all promised work is completed accurately and on time.
• Maintain consistent communication with the Service, Sales, and Parts departments to ensure seamless workflow.
• Deliver exceptional customer service to both internal departments and retail clients.
• Monitor repair progress, address delays proactively, and ensure all commitments are met.
• Uphold dealership standards for quality, efficiency, and customer satisfaction throughout the repair process.

Qualifications

• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Experience in automotive service advising or dealership operations is preferred.
• Working knowledge of dealership processes, repair orders, and vehicle reconditioning is a plus.

Success in This Role

The ideal candidate is detail-oriented, highly organized, and committed to delivering an outstanding experience for both internal teams and retail customers. They take ownership of every vehicle from intake to completion, ensuring it is ready for sale on time and to the highest quality standards.

We set a high bar  this role, success means consistently delivering on the following:

• Hit hours-per-RO, customer-pay sales, and ELR targets every month
• Maintain a top-tier CSI score — every guest feels informed and respected
• Proactive status updates so no customer has to chase you for an answer
• Present recommended service with integrity — full transparency, zero pressure
• Own every concern through to resolution; never pass a problem to the customer

• Service advisor or strong customer service / sales experience preferred
• Excellent communication and relationship-building skills
• Ability to explain technical work in terms customers understand
• Comfortable with DMS / CRM technology
• Integrity-first approach to recommending and selling service
• Valid driver’s license and clean driving record

• Strong earning potential — we reward performance, full stop
• Ongoing training and a clear path to fixed-ops leadership
• Family-owned, people-first culture — you’re not a number here
• Health, dental, and vision benefits
• 401(k) with company match
• Paid time off
• Employee vehicle purchase program

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence, and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, citizenship, as well as other classifications protected by applicable federal, state, or local laws.