Inside Sales & Customer Service Representative (Tulsa, OK

Summary
: The Customer Service Representative is responsible for understanding client needs and providing solutions and support, identifying sales opportunities, handling inquiries, processing orders, and resolving issues. The position maintains CRM, ERP, and SAP systems; and supports invoicing and payment collection processes.

Essential Duties and Responsibilities
are listed below.

• Manage and Maintain the Client Relationship Management (CRM) system by maintaining records, tracking calls, creating follow-up tasks, and documenting sales notes and customer feedback.
• Handles cash receivables, while maintaining strict confidentiality of all customer and financial data, including credit card information.
• Maintains thorough knowledge of products and services to effectively educate customers and support sales efforts.
• Process and confirm customer orders via email, Electronic Data Interchange (EDI), SAP systems and phone.
• Coordinate with Production and Logistics teams regarding delivery methods and schedules and proactively update customers on delivery status.
• Acknowledges SAP purchase orders and generates Advanced Shipping Notices (ASN).
• Records delivery hours and freight accessorial charges in ERP.
• Resolve customer issues by identifying the root causes, proposing solutions, and explaining outcomes. Contact reporting supervisor to expedite corrections or adjustments and follow up for resolution.

Qualifications
: A bachelor’s degree in Business Management or a related field is preferred, along with customer service experience or inside sales experience, or an equivalent combination of education and experience. Candidates must be proficient in Microsoft Office applications, CRM systems, Transportation Management Systems (TMS), SAP, and ERP software. Strong multitasking, prioritization, time management, and attention to detail skills. Excellent written and verbal communication skills, advanced critical thinking, and negotiation abilities are essential.

Strong customer focus and ability to adapt to change in a fast-paced environment and the ability to work effectively with diverse personalities. The ability to collaborate cross-functionally and a solid understanding of geography as it relates to shipping and distribution networks is required.

• Safety
• Quality/Compliance with ISO Standards
• Customer Service (Internal and External)
• Teamwork / Interpersonal Skills
• Critical Thinking
• System forward

Physical / Mental Requirements: Must be able to work eight hours a day and five days a week if necessary. Must manage stressful situations, handle multiple tasks, and show strong interpersonal and organizational skills with colleagues, management, vendors, and customers.

Summary
: The Customer Service Representative is responsible for understanding client needs and providing solutions and support, identifying sales opportunities, handling inquiries, processing orders, and resolving issues. The position maintains CRM, ERP, and SAP systems; and supports invoicing and payment collection processes.

Essential Duties and Responsibilities
are listed below.

• Manage and Maintain the Client Relationship Management (CRM) system by maintaining records, tracking calls, creating follow-up tasks, and documenting sales notes and customer feedback.
• Handles cash receivables, while maintaining strict confidentiality of all customer and financial data, including credit card information.
• Maintains thorough knowledge of products and services to effectively educate customers and support sales efforts.
• Process and confirm customer orders via email, Electronic Data Interchange (EDI), SAP systems and phone.
• Coordinate with Production and Logistics teams regarding delivery methods and schedules and proactively update customers on delivery status.
• Acknowledges SAP purchase orders and generates Advanced Shipping Notices (ASN).
• Records delivery hours and freight accessorial charges in ERP.
• Resolve customer issues by identifying the root causes, proposing solutions, and explaining outcomes. Contact reporting supervisor to expedite corrections or adjustments and follow up for resolution.

Qualifications
: A bachelor’s…