International Admissions Representative

Job Description

The International Admissions Representative serves as the primary point of contact for prospective international students, guiding them through the admissions journey and ensuring a seamless transition to online study s role combines relationship-building, academic counseling, and proactive communication to drive enrollment and support student success.

• Engage prospective international students via phone, email, and other digital communication channels promptly and professionally.
• Build and maintain strong relationships with prospects, understanding their goals and guiding them through the opportunities offered by ORU's online programs. Evaluate prospect interest levels and identify high-yield candidates for focused recruitment efforts.
• Achieve daily, weekly, and monthly recruitment goals as assigned by the supervisor.
• Provide clear and personalized guidance to prospective students and their families regarding online academic programs, degree requirements, and application processes.
• Maintain ongoing communication with assigned applicants, updating them on admissions status, acceptance notifications, and next steps. Ensure applicants are well-informed and supported throughout the admissions journey.
• Respond to inquiries from prospective students regarding admissions, acceptance, and special circumstances.
• Identify and resolve issues that may impede application completion or enrollment. Provide personalized support for unique cases requiring follow-up or specialized solutions.
• Develops and maintains excellent working relationships with ORU departments that also provide service to online learners, maintaining open lines of communication and fostering an atmosphere of continuous improvement.
• Utilizes Salesforce, ORU's CRM system, to track and record interactions with students. Uses other systems as required to manage student progression toward enrollment.
• Represent ORU's online programs at university events, conferences, virtual fairs, and other recruitment opportunities. Participate in recruitment initiatives and other special projects as assigned by the supervisor.

Education:

Bachelor's degree required, Masters degree preferred

Experience:

Two (2) years of related work experience in consultative sales, marketing, customer service or related field required.

Qualifications:

• Strong communication and interpersonal skills, with the ability to connect with diverse international audiences.
• Experience in student recruitment, admissions counseling, or related fields preferred.
• Ability to manage multiple tasks, meet deadlines, and work independently in a digital environment.
• Cultural awareness and sensitivity in supporting international students.
• Proficiency in CRM systems and online communication tools is a plus.

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.