P​/T Roadside Agent

Job Description Stay calm, solve fast, and get people moving again. At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You'll handle inbound calls, think on your feet, and deliver the kind of calm, expert help that turns a stressful situation into a great brand experience.

• Your Primary Focus Is To Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles
• Determine a preliminary course of action based on the information presented by the customer
• Think creatively and independently while facilitating problem resolution
• Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
• Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices
• Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
• Perform other duties as assigned to support business needs and objectives

• Experience in an inbound call center and automotive-related business is a solid plus
• Intermediate typing and data entry skills
• Proficiency in Google Suite, including Word and Excel

• Must be available to work multiple schedules that include weekends and holidays
• We're Looking For Excellent verbal and written communication skills
• A high degree of comfort using computerized order processing systems
• Proven ability to use solid reasoning and problem-solving skills
• Detail-oriented with effective organization and follow-through skills
• Flexible, able to multitask, and open to change
• Self-motivated with excellent organizational skills and attention to detail
• Ability to function in a fast-paced environment under short time constraints

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations:
Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a  value for money  positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.  

More info at:  At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars.

In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created  L'Abonnement Automobile : a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency.

The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !