Customer Success Specialist - North​/South Americas

Customer Success Specialist – North & South America

Location:

LATAM EST Countries preferred

Languages:

Fluent English & Spanish required

Start Date:

ASAP

You’re proactive, strategic, and trusted.
You don’t just manage accounts — you manage outcomes.

You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong.
You balance empathy with clarity and know when to lean in — and when to push back.

You create momentum.
You build trust.
And you help customers see real value, fast.

Our momentum in North America is accelerating. We’ve recently signed large enterprise customers
, with more in advanced pipeline stages.

To support this growth, we’re strengthening our Customer Success presence across the Americas. In this role, you'll support key Americas accounts, with a current focus on North America and South America. You'll ensure clients are onboarded successfully, adopt Kaizo deeply, and realise long-term value.boarded successfully, adopt Kaizo deeply, and realised long-term value.

Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster.

Headquartered in Amsterdam
, we serve customers globally — with particularly strong traction in North America
.

We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.

• Own a portfolio of enterprise customers in North & South America
• Drive onboarding, adoption, value realisation, and renewals
• Build trusted relationships with senior customer stakeholders
• Lead onboarding calls, enablement sessions, workshops, and QBRs
• Monitor account health, usage, and risk — and act early
• Act as the voice of the customer internally, influencing Product and CX
• Contribute to scalable success frameworks, QA standards, and playbooks
• Partner with Sales on handovers, renewals, and expansion opportunities

• 5+ years in Customer Success or Account Management roles
• Experience supporting enterprise customers in North & South America
• Previous experience within BPO organisations (strongly preferred)
• Confidence running executive-level conversations and QBRs
• Strong commercial awareness (retention, renewals, expansion)
• Fluent English & Spanish — written and spoken
• Product-led mindset with strong judgement
• Experience with CRMs and CS tools (Salesforce, Hub Spot, Zendesk, etc.)
• Based in LATAM with strong alignment with EST business hours

Fast-moving, collaborative, and low-ego Clear communication — async-first, human always We care about outcomes, not optics You’ll help shape how Customer Success scales at Kaizo

Equal Opportunities at Kaizo We believe great teams are built from diverse perspectives and experiences. At Kaizo, we’re committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work — regardless of background, identity, or circumstance.