Established Patient Scheduler - PRN

JOB SUMMARY
-

Under the direct supervision of the Patient Services Manager serves as operator/scheduler for all incoming calls to the clinic

• Answers phone and Greets patients in a friendly, professional manner.
• Is a liaison between patients and staff.
• Remains calm under pressure and handles difficult situations tactfully. Maintains a sense of humor.
• Ultimately provides Excellent Customer Service to all patients and staff.

• Must be able to handle large daily call volumes.
• Must be able to memorize multiple protocols.
• Must be able to work within multiple programs at once.

• Demonstrates timely completion of duti

Reports To:
Patient Services

Employment Status:
Full-Time

Location:
Tulsa

Work Schedule: M-Th 7:15 AM - 5:00 PM, F 7:15 AM –1:00 PM

Travel Requirements:
None

Hours are every Monday 8-5 with two
additional
days
determined
by
need
Tue-Fri.

The Scheduler is responsible for serving as the first point of contact for patients by answering incoming telephone calls, scheduling appointments, and coordinating communication between patients, providers, and clinic staff. This position requires exceptional customer service, attention to detail, and the ability to efficiently manage high call volumes while navigating multiple computer systems and following established scheduling protocols. The Scheduler plays a critical role in creating a positive patient experience and ensuring appointments are scheduled accurately and efficiently.

• Answer incoming telephone calls promptly and professionally while providing exceptional customer service.
• Schedule, reschedule, and cancel patient appointments in accordance with established scheduling guidelines and provider protocols.
• Serve as a liaison between patients, providers, and clinic staff by communicating information accurately and professionally.
• Manage a high volume of incoming calls while maintaining accuracy and efficiency.
• Navigate multiple computer systems simultaneously to document patient information and schedule appointments.
• Follow established scheduling protocols and clinic procedures to ensure appointments are scheduled appropriately.
• Protect patient privacy by maintaining confidentiality in accordance with HIPAA and organizational policies.
• Communicate clearly and effectively through verbal, written, and electronic communication.
• Work collaboratively with providers and team members to support daily clinic operations.
• Identify scheduling concerns or patient issues and escalate appropriately when needed.
• Maintain an organized work area and complete assigned duties accurately and timely.
• Contribute to process improvements and support a positive, team-oriented work environment.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Six months to one year of customer service experience involving frequent public contact required. Medical office, healthcare scheduling, call center, or appointment scheduling experience preferred.

Knowledge

• Excellent customer service and interpersonal skills.
• Ability to remain professional and composed in a fast-paced, high-volume environment.
• Strong verbal, written, and electronic communication skills.
• Ability to manage multiple tasks and computer applications simultaneously.
• Ability to learn and consistently apply multiple scheduling protocols.
• Strong attention to detail and commitment to accuracy.
• Basic keyboarding and computer proficiency (approximately 45 WPM preferred).
• Ability to work independently while contributing effectively as a member of a team.
• Sound judgment in identifying issues, solving problems, and seeking assistance when appropriate.
• Commitment to maintaining patient…