Customer Service Representative

Job Description

United Warehouse Company is seeking a qualified Customer Service Representative to join our growing team!

As a Customer Service Representative, you will be the first point‑of-contact to our customers and the expert on your account(s). You will be the brand ambassador and will possess the know‑how to get the job done. Your responsibilities include answering customer inquiries, resolving customer issues, and maintaining a customer database.

• Be the voice of United Warehouse Company and communicate with customers via phone and email.
• Manage customer accounts from order receipt to delivery, including order fill, transportation planning, on‑time delivery monitoring, exception management, and promotion support.
• Investigate order/invoice processing problems and facilitate issue resolution with management assistance.
• Keep detailed notes in the customer tracking system and prioritize multiple tasks.
• Embrace new challenges, adapt quickly, and follow up on items until resolved.
• Identify mistakes and opportunities for improvement, contributing to a stronger company.

Required Skills and Experience

• 1‑3 years of relevant communications‑based experience.
• Understanding of teamwork and how teams operate.
• A heightened sense of urgency, attention to detail, and ability to communicate customer offerings.
• Ability to maintain accurate customer account records.
• Ability to work well in a self‑managed team environment that includes scheduling, vacation, hours, and task assignments.
• Maintain productivity and professionalism under pressure while meeting strict deadlines and balancing priorities.
• Judgment to resolve issues with urgency, including after standard business hours support.

All information will be kept confidential in accordance with EEO guidelines. Drug/Alcohol testing is required. For reasonable accommodation of a disability during the hiring process, call (918) 388‑9066.