Student Support Specialist

Job Title

Answer incoming calls from clients (faculty, staff, and students). Troubleshoot and resolve caller's support needs while delivering excellent client service.

Provide outstanding customer service for inbound/outbound support calls.

Create service tickets in order to fulfill the requests of the caller.

Research to gather solution of unknown problems and to stay current of changes.

Manage ticket queue to ensure timely response and processes for service tickets.

Learn and follow departmental procedures for both calls and operation in the department.

Associate's degree or equivalent education in Business or related field. Degree requirement may be substituted with equivalent work experience.

Six months experience in call center environment

Customer service skills, dependability, organization, flexibility, maintain confidentiality, maintain good working relationships and good communication skills.

Require experience with Microsoft Office, call center technologies, and other call center-related software.

Interpersonal & Communication Skills / Customer Service, Teamwork, Reliability and Integrity, Self Management.

TCC values our employees by providing a benefit package as a significant component of your compensation package.

Our benefits have been designed to provide important protection for you and your family in the case of illness, injury, or even death.