Advantage Program Academic Coach

FULL-TIME ACADEMIC COACH

In support of ORU's aggressive growth goals, the Academic Coach serves as a liaison to a selected group of Advantage Program online and concurrent learners for the purpose of helping them complete their educational goals, communicating regularly, and providing assistance to each student as needed.

• Represent the University to Advantage Program Learners
• Serve as each student's point of contact
• Serve as parents' and partner schools' point of contact
• Help students navigate the University's processes and procedures
• Support, encourage, and connect learners to available services to resolve issues
• Cultivate student relationships with ORU to enhance understanding of university culture and systems
• Call students, send reminder messages, etc.

Monitor Students' Progress

• Assist with collecting student data
• Create regular performance reports
• Utilize Excel, Salesforce, PowerBI, D2L, Microsoft Office, Zoom, and other data collection and communication tools
• Assist with communicating performance reports to all applicable populations

Develop Student Success Plan

• Develop relationships that foster developmental conversations
• Help the student set realistic goals that will contribute to academic and personal achievement in college
• Motivate students to achieve educational goals by providing follow-up, accountability, and encouragement
• Help students develop and implement learning strategies and study skills specific to course materials
• Coordinate and integrate initiatives that promote and enhance student engagement
• Collaborate with other university departments to enhance student engagement and experience

Education:

Bachelor's degree required

Experience/Skills/Abilities:

• Two (2) years of related work experience in higher education, customer service or related field required.
• Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
• Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
• Must be self-motivated, driven to meet goals, possess a strong work ethic, and be able to prioritize.
• Excellent problem-solving skills, leadership, and time management skills are a must.
• Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, administration, and parents from varying cultural backgrounds.
• Must have the ability to prioritize multi-tasks in the midst of a fast-paced, high-demand work environment while always maintaining a professional demeanor.
• Must remain flexible with regard to external factors that may affect the work schedule.
• Maintains compliance with the Family Educational Rights and Privacy Act (FERPA).

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.