Associate Operations Specialist, Commercial Energy Efficiency Programs

Job Overview

We’re looking for an Associate Operations Specialist to support commercial energy efficiency programs in Oklahoma as part of ICF’s Commercial and Industrial Energy Efficiency team. The role provides support for field‑based staff, Trade Allies, and program participants, ensuring evaluation, implementation, and verification of utility‑sponsored energy efficiency projects.

• Provide support for field‑based staff and a network of participating Trade Allies.
• Maintain ongoing communications with contractors, customers, and consultants.
• Address, resolve, or escalate customer and contractor questions related to program participation as needed.
• Review and process project application forms and submittals.
• Review technical specifications, calculations, and cost estimates for energy‑efficiency projects.
• Assist technical teams in upholding QA/QC standards and program guidelines.
• Perform energy savings calculations for prescriptive measures and upload records into the program database.
• Process program incentive payments per established policies and procedures.
• Coordinate or follow up on program quality‑control activities such as inspections and customer surveys as appropriate.

• Bachelor’s degree and at least 1 year of experience working in energy‑efficiency or demand‑response programs, or consulting projects for utilities, state energy offices, or related entities.
• Sound business ethics, including protection of proprietary and confidential information.
• Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel).

• Excellent verbal, interpersonal, and written communication skills.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Team player able to work in a fast‑paced environment.
• Ability to work with all levels of internal staff, as well as external clients and vendors.
• Ability to manage multiple priorities.

• Flexible workplace arrangements, work‑life balance.
• Donation matching and volunteer opportunities.
• Tuition reimbursement and access to professional development resources.
• 401(k) matching and Employee Stock Purchase Plan.
• Additional benefits available; please contact a recruiter for details.

Base salary range: $58,000–$62,000. Final pay determined by experience, qualifications, location, and contract provisions.

ICF is an equal‑opportunity employer. We consider qualified applicants with arrest and conviction records and provide reasonable accommodations for disabled veterans, individuals with disabilities, and sincerely held religious beliefs. All information provided is kept confidential and used only as required for accommodations. Candidate AI usage policy prohibits the use of AI in interviews unless accommodation has been approved.