Field Service Engineer

Application window closes on 30 May 2026.

At Medtronic, you can begin a life‑long career of exploration and innovation, championing healthcare access and equity.

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. The role involves installing, repairing, maintaining, troubleshooting devices, providing training to healthcare professionals, and gathering feedback for internal and external teams.

Candidates must reside in one of the following locations:
Seattle, WA;
Baltimore, MD;
Rochester, MN;
St. Louis, MO;
Louisville, KY;
Pittsburgh, PA;
Greenville, NC;
Charlotte, NC;
Phoenix, AZ;
Reno, NV;
Detroit, MI;
Kansas City, MO;
Las Vegas, NV;
Minneapolis, MN;
Corpus Christi/Brownville, TX;
Tulsa, OK.

• Installs, operates, maintains, repairs, and modifies equipment.
• Performs maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations.
• Analyzes and evaluates product performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time.
• Installs, upgrades, and removes products ensuring coordinated engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

• Minimum of 4 years of relevant experience.
• High school diploma or equivalent (United States) or vocational/technical education or certification (other countries).
• Relevant experience in clinical field service or clinical customer support.
• For Baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

• Bachelor’s degree in Bioengineering, engineering, or technology field.
• Experience with robotics or motion control.
• Previous experience as Technician/Field Services within the medical device industry.
• Experience with anatomy, surgical protocol, and medical terminology.
• Technical troubleshooting skills, creativity, and high discipline.
• Familiarity with common test equipment.
• Ability to read and understand schematics and engineering drawings.
• Excellent analytical and communication skills.
• Responsive problem solver and action oriented in resolving customer issues.
• Performed troubleshooting and repairs on medical devices.
• Ability to apply engineering principles (electrical, mechanical, thermodynamic, biomedical) to troubleshooting without complete technical documentation.
• Excellent English writing and verbal communication skills.

• Problem‑solving and analytical skills.
• Communication and interpersonal skills.
• Time management and organization.
• Flexibility and adaptability.
• Customer focus.
• Technical proficiency.
• Travel willingness (up to 75% including international).

The job requires independent mobility, interaction with a computer, and communication with peers and coworkers. Reasonable accommodations may be made for individuals with disabilities.

Below principal‑level, candidates must possess unrestricted U.S. work authorization.

Salary range for U.S. (excluding Puerto Rico): $60,000.00 – $90,000.00.

Benefits for regular employees include health, dental, vision; HSA; FSA; life insurance; long‑term disability; dependent daycare; tuition assistance; 401(k) with employer match; paid time off; holidays; employee stock purchase plan; incentive plans; employee assistance program; non‑qualified retirement plan supplement; capital accumulation plan for VP+.

Medtronic provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship, disability, race, religion, creed, gender, sexual orientation, gender identity, genetics, marital status, public assistance status, or veteran status. Reasonable accommodations will be provided for qualified individuals with disabilities.