Network Engineer III; Transport

Job Overview

GCI's Network Engineer III will apply engineering principles to multiple sub‑groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
• Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
• Able to identify opportunities for continuous improvement of the current network and/or systems facilities.
• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Capable of remote site support for off‑site personnel and customers.
• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors junior engineers and technicians.

• Accountability – Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Basic Principles – Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• Communication – Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences.
• Compliance – Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• Customer Focus – Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• Reliability – Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• Safety & Security – Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Collaboration – Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Results – Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
• MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

This is a senior level position and requires the ability to perform highly complex and diverse duties under deadlines and operating constraints. Design, plan, analyze, and implement networks delivering services across multiple company business departments. Must be able to make independent engineering decisions and provide technical direction for resolution. Responsible for review and provide final engineering design specifications and service requirements.

Receives clear direction on assignment objectives, complex features, and possible solutions, supervisory assistance on unusual problems. Capable of performing project engineer on large projects with the ability of mentoring, coordinating, directing, assisting, and providing technical direction to junior engineers and technicians. Comprehensive understanding of standard engineering concepts such as high availability, redundancy, reliability and testing, security, and standards. Superior time management skills to manage multiple complex projects smoothly and professionally on time and on budget.