PT - Roadside Assistant - Call Center

Position: PT - Roadside Assistant - Call Center $14.50
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** Stelleninhalte
* * Available shifts 10:00 am to 2:00 pm & 5:00 pm to 9:00 pmWe are hiring Roadside Assistance Agents to support customers when vehicle issues arise. This role handles inbound calls, routes requests through an automated call system, and coordinates assistance to get drivers back on the road quickly and safely.

This position supports our travel business and requires availability for morning and evening shifts, as well as weekends and holidays. Ideal candidates are comfortable in a fast-paced call center environment, communicate clearly, work well with multiple systems, and stay focused while handling various customer needs.
* Resolve problems or perform prompt sales, handling customer correspondence via postal mail, email, and faxes, and review reports of customer activity to ensure accuracy in operations and sales processes
* Accurately convey information about the company and the company’s offerings to our customers
* Assist customers in the selection and reservation of vehicles that meet their specified requirements
* Respond to inquiries regarding existing reservations, open RAs, and complaints
* Provide customer feedback to management to drive product, process, and operational improvements
* Promote and maintain a flexible, cooperative, team-oriented, and customer-focused attitude within and between departments, customers, and outside vendors

Requirements:
* Must be available to work multiple schedules that include weekends & holidays
* Experience in an inbound call center and/or automotive-related business is a solid plus
* Excellent verbal and written communication skills
* High degree of comfort using computerized order processing systems
* Intermediate typing and data entry skills
* Proven ability to use solid reasoning and problem-solving skills
* Detail-oriented with effective organization and follow-through skills
* Need to be flexible and have the ability to multitask and embrace change
* Proficiency in Google Suite, including Word & Excel
* Self-motivated, with excellent organizational skills and attention to detail
* Ability to function in a fast-paced environment under short time constraints

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.
** Europcar Mobility Group
** Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.

Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.

Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an:
Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.

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