Service Lead

Service Lead page is loaded## Service Lead locations:
Trek Store East Coasttime type:
Full time posted on:
Posted Todayjob requisition :
Trek
113847##

Job Description As a Trek Service Lead, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands-on brand-new models before they hit the sales floor.

Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Store Manager by effectively managing workshop order schedule.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.
** What you’ll bring to the team
*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
* Top-notch communication skills
* Impressive attention to detail and a love for tinkering ‘til you figure it out
* Eagerness to learn the ins and outs of servicing bicycles
* A desire to continually learn proper service methods and new technologies
* Ability to plan effectively and stay a step ahead of your shop’s needs
* 3+ years bike servicing experience
* If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
* Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to     Learn more of why Trek is one of the top
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