Club Osage Associate - Tulsa

Overview

This position is responsible for providing support and service to club members, VIP’s and other casino visitors to ensure maximum guest satisfaction. Responsible for promoting the success of the Player’s Club, by assisting guests through the membership process, and explaining the benefits of membership and details of on-going promotions and events. Position will also facilitate Box Office / Event Ticketing functions, VIP Gift Events, VIP Parties / Banquets, and Pool and Special event.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

MINIMUM QUALIFICATIONS:

• Must be a minimum of 18 years of age.
• High School Diploma or GED Equivalent required.
• Two years of Gaming, Hospitality, or Customer Service industry preferred.
• Prior data entry and Players Club experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

SUPERVISION RESPONSIBILITIES:

• None

GUEST SERVICE:

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Demonstrates an upbeat and outgoing demeanor at all times.
• Maintains a working knowledge of the property, as well as current and upcoming special events, in order to advise guests and fellow employees of same.
• Provides directions, assistance, and/or information as may be required to ensure guest satisfaction.
• Participates in special casino promotions and creates excitement for those playing.

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command
• Must check email daily for important casino information
• Assists Shift Managers and other personnel, as needed, with Player’s Club related matters.

DEPARTMENT OPERATIONS:

• Signs up guests for the Player’s Club and issues Player’s Club card to eligible guests us our Casino Management System and maintains player demographic information.
• Issues rewards for guests when appropriate level of play has been established.
• Resolves guest disputes in accordance with authority or contract the reporting senior who may be able to solve the issue.
• Assists in service requirements necessary in gaming machine equipment in accordance with training and control procedures.
• Maintains a clean player tracking database.
• Routinely inspects stock of Player’s Club printed material, and notifies management when supplies are low.
• Maintains organization of Will Call tickets and follows procedures for guests picking up tickets
• Concert / Events Ticket Sales
• May assist with ticket taker and usher duties, as needed.
• Assist in VIP Events and Parties, Pool Events, and floor demands.
• Completes opening and closing duties as assigned by superior.
• May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.
• Must fill out detailed paperwork for casino reporting.
• Performs all other related and compatible duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Read, write, speak and understand the English language.
• Read Company newsletters, work instructions, and departmental schedules.
• Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• Protect the Company’s value by keeping information…