Events & Manager

Overview

The Events & Experience Manager is responsible for leading public-facing events and guest experiences across Guthrie Green and Low Down. This role ensures that events are well executed, guest centered and aligned with organizational standards. The Manager collaborates closely with Creative Production and Talent Booking to integrate artistic, technical, and operational elements into cohesive experiences. This position also oversees the presentation and readiness, ensuring a welcoming, high quality environment for all visitors while leading the events team and support staff.

• Lead the planning, coordination, and execution of events, programs, activations, and community experiences across Guthrie Green and Low Down.
• Manage programming budgets, including forecasting, expense tracking, contracts, and reconciliation.
• Develop event timelines, operational plans, staffing strategies, and resource allocation plans.
• Oversee event setup, execution, and breakdown to ensure operational excellence.
• Supervise and support Event Specialists in event and program implementation.
• Collaborate with internal teams, partners, vendors, performers, and community stakeholders to deliver high-quality experiences.
• Evaluate program performance through attendance, participant feedback, and operational outcomes to inform future planning and continuous improvement.

• Design and enhance guest facing elements that elevate engagement across programs and events.
• Serve as the primary steward of the guest experience for third-party events, ensuring alignment with organizational standards.
• Maintain consistent guest experience quality across public facing spaces on both event and non-event days.
• Ensure events are inclusive, accessible, and responsive to diverse audiences.
• Evaluate guest flow and feedback to drive continuous improvement.
• Address guest concerns with professionalism and care.

• Oversee site presentation, including cleanliness, landscaping, signage, and lighting.
• Conduct routine walkthroughs to maintain safety and operational standards.
• Supervise custodial support and service providers on maintenance needs.
• Partner with Facilities, Horticulture, and service providers on maintenance needs.
• Ensure spaces remain safe, functional, and event ready at all times.

• Support creative direction and thematic execution.
• Align event logistics with production timelines, staging needs, and A/V requirements.
• Coordinate installation of scenic and technical elements.
• Integrate production needs into event plans.

• Collaborate with the Talent Manager to align talent programming with event goals, audience experience, operations, and budget.
• Incorporate schedules, accommodations, and performance needs into plans.
• Coordinate artist hospitality and backstage operations.
• Support talent driven audience engagement experiences.
• Ensure talent information is communicated to staff, vendors, and stakeholders to support seamless event execution.

• Provide timely events, program, and promotional information to support marketing efforts.
• Ensure event details, schedules, and program updates are communicated accurately and on time.
• Partner with Marketing to identify storytelling opportunities, sponsorship activations, and audience engagement initiatives.
• Collaborate on strategies that support attendance, community engagement, and event success.

• Oversee the day-to-day presentation, readiness, and operational coordination of Fly Loft's rehearsal spaces.
• Coordinate with the GGP Revenue Manager on Fly Loft rental activity and serve as the primary on-site liaison with 918 Security and property management to support facility operations.
• Coordinate with internal and external stakeholders to address facility concerns, support rental activity, and ensure Fly Loft spaces are safe, functional, and well-maintained.

• Supervise, train, and schedule Event Specialists.
• Supervise the Operational / Custodial Support staff member responsible for grounds upkeep and cleanliness.
• Provide coaching, performance feedback, and professional development.
• Oversee volunteers and contracted event support staff as needed.

• Assist with event budgets, expense tracking, and invoice processing.
• Maintain accurate event documentation, reports, and evaluations.
• Support contract processing for vendors, presenters, and partners.
• Ensure operational and event related expenses remain within approved financial parameters.

• Bachelor’s degree or equivalent experience in event management, hospitality, recreation, or related field.
• 3+ years of experience in event planning, guest experience, or program management.
• Ability to work evenings, weekends, and holidays as required.

• Strong understanding of event logistics and guest…