Shift Manager - Tulsa

Overview

This position is responsible for providing leadership and oversight in the operation of all casino activities in the absence of the GM, including but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision making skills, and ensuring that all departmental operations are monitored and conducted efficiently and effectively. Also ensures effective tactical and strategic budget development and implementation;

interfaces with other departmental and operations personnel to communicate and/or coordinate with those individuals in order to enhance overall company profits.

MINIMUM QUALIFICATIONS:

• Must be at least 21 years of age.
• Bachelor’s degree in Business Administration or substantially related area from a four-year college or university plus at least one (1) year of progressively responsible leadership experience; or five (5) years progressively responsible experience within specific area of responsibility; or three (3) years of supervisory experience within the casino gaming industry in an equivalent area of responsibility.
• Prior supervisory experience is required.
• Required to obtain an ABLE liquor license.
• A Master’s degree is preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

GUEST SERVICES

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Greets guests in the casino.

DEPARTMENT OPERATIONS

• Develops and implements work schedules, performance standards, plans and/or programs to ensure effective and efficient services are delivered by the department.
• Approves time for assigned staff and monitors overtime.
• Participates in social events and special promotions
• Maintains security of all games, monies and personnel.
• Remains alert to any unusual or questionable activity by casino employees or gaming guest and takes appropriate action to correct the situation within established policies and procedures.
• Coordinates with other departments for efficient floor operations involving game changes.

REGULATORY COMPLIANCE

• Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by department personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.
• Verifies all paperwork for jackpots as needed.
• Maintains the Departmental Shift Log noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

BUSINESS GROWTH/DEVELOPMENT

• Ensures assigned staff accurately prepare detailed daily, weekly, and monthly operating reports as needed.
• Continuously analyzes operations and recommends improvement, and effectively relates ideas for improvements, as well as soliciting employee input.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

• Provides support and…