Table Games Supervisor - Tulsa

Overview

Responsible for the overall effective and efficient supervision of all Table Games shift operations as assigned by the reporting senior including, but not limited to: providing leadership to assigned staff, ensuring effective internal and external communications, exercising appropriate judgment and decision-making skills, and ensuring that all departmental and staff activities are monitored and performed as efficiently and effectively as possible. Ensures assigned staff operate in compliance with applicable internal policies and procedures, gaming regulations, and external agency requirements.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• Bachelor’s degree in Business Administration, Hospitality or Gaming plus 6 months of department-specific experience; or Associate’s degree in Business Administration, Hospitality or Gaming, plus 1 year or more of department-specific work experience; or High School Diploma/GED and 2 years of department-specific experience. A Bachelor’s degree is preferred.
• Craps experience preferred.
• Required to pass a pre‑employment drug screening and obtain and maintain an Osage Nation Gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

GUEST SERVICES

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Provides directions, assistance, and/or information as may be required to ensure guest satisfaction.
• Ensures maximum guest satisfaction by exhibiting efficiency in dealing the assigned game, displaying a friendly and outgoing personality.

DEPARTMENT OPERATIONS

• Oversees a variety of card games and ensures consistency and accuracy.
• Maintains the security and integrity of assigned games at all times.
• Participates in special casino promotions and creates excitement for those playing.
• Ensures appearance of table and gaming supplies are maintained in a clean and functional manner.
• Resolves guest disputes in accordance with authority or contacts the reporting senior who may be able to solve the issue.
• Verifies, or causes to be verified, all opens, closes, fills and credits to tables.
• Provides, or causes to be provided, the delivery of card setups and of chips for players and dealers as requested.
• Makes decisions, or causes decisions to be made, of all game irregularities in the best interest of the game.
• Deals a variety of card games accurately when need arises.
• Communicates and enforces rules during a game in a verbally effective and polite fashion.
• Constantly looks for service opportunities.

REGULATORY COMPLIANCE

• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state‑tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
• Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.

BUSINESS GROWTH/DEVELOPMENT

• May assist assigned staff with accurate preparation of detailed daily, weekly, and monthly operating reports as required by the reporting…