Test Center Administrator; PT

Position Overview

Job Title:

Test Center Administrator

Reports To:

Test Center Manager

Department:
Test Center

Location:

Tulsa, OK
Test Center Address: 3015 E Skelly Dr, Suite 254, Tulsa, OK 74105

The Test Center Administrator (TCA) serves as the face of Prometric in test centers worldwide. The role requires verifying candidate identification, monitoring exams, and maintaining strict policies to uphold the highest standards for exam integrity.

• Part Time – 20 hours per week (hour variations)
• Site may be open Monday through Saturday 7 am to 6 pm;
  Saturday availability required
• Occasional evening and possible Sunday hours
• Candidate must be open to flexible scheduling and work variety of shifts Monday through Saturday 7 am–10 pm
• Schedules are available 2 weeks in advance

• 12 paid holidays annually (based on work schedule and start date)
• No selling or quotas
• Office‑setting environment
• No inventory, stocking, floor moves, or overnight shifts
• Paid training
• Sick time prorated based on start date
• 401(k)
• Employee Assistance Program
• Vision insurance
• FSA

• Legal
• Vacation

• Maintain and apply expert knowledge of test center policies, practices, and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate has a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission, and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

• High school diploma or equivalent required
• College experience is a plus

• Minimum of one year of customer service experience in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi‑task and handle small tools, pack equipment for shipping or unpack for installation
• Familiarity with Microsoft Windows‑based programs and applications (including MS Office, Outlook, Explorer, web browsing)

• Must be able to bend, stoop, and lift up to 40 pounds
• Ability to remain in a stationary position for extended periods while administering exams
• Ability to physically move through test room every 8–10 minutes and escort candidates to and from the testing room
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, physically maneuvering in tight spaces while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.