Director of Concessions BOK Center

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Director of Concessions will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards at both the BOK Center and Arvest Convention Center. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, including evenings, weekends, and holidays.

Flexible availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required. This role pays an annual salary of $75,000 - $80,000.

Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

• Responsible for managing, developing, and mentoring a staff of part-time and full-time concessions employees, including initiating employee discipline as required.
• Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
• Ensure proper setup of all concession locations prior to doors.
• Set-up duties may include verifying opening inventory, assigning duties to concession workers, ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based upon projected guest attendance.
• Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
• Oversee a large volume of inventory, order product, and manage high-volume sales.
• Direct and run all venue concessions operations before, during, and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover / back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Supports Premium Services operations and event needs, as needed.
• Provide direction and oversight to concession managers, leads, concession workers, and bartenders.
• Ensure that all state / federal OVG and procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines and general safety policies and procedures. Document any alcohol service or other compliance issues immediately.
• Completes post-event evaluations, data compilation, tracking of product shortages, and generation of reports; serves as a resource for POS applications and training.
• Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents. Relays safety/health issues to management immediately.
• Ensure event staff is aware of workplace expectations; provide ongoing assistance, training, and mentoring to event staff; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff; reinforce procedures and practices…