Client Relations Manager- TC&E

About the Company

Title Clearing & Escrow, LLC (TC&E) is a national title and escrow provider specializing in institutional real estate transactions. Based in Tulsa and part of The Fay Group, TC&E delivers comprehensive title solutions across the mortgage lifecycle – from due diligence and securitization to default support and loan modifications. TC&E’s services include title insurance, lien clearance, assignment processing, post‑closing reviews, and borrower closings in all 50 states.

TC&E also has decades of experience navigating the complexities of energy project and land use transactions nationwide.

TC&E’s combination of local expertise and national reach allows us to offer clients a boutique experience backed by industry‑leading compliance, technology, and turnaround times. We are trusted by investors to manage complex, high‑volume portfolios and provide risk‑mitigating curative services. As ALTA members, we adhere to the highest standards and work diligently to ensure clear, marketable titles. TC&E’s online tools and dedicated teams provide cost certainty, real‑time data, and exceptional client service at every stage of a transaction.

The Client Relationship Manager supports the Client Relations Team in overseeing client relationships across assigned investors. The role focuses on optimizing client satisfaction and revenue opportunities through effective communication, collaboration across the organization to obtain timely data‑backed insights, and owning the tactical portion of client performance management.

• Maintain and grow relationships with assigned investor clients.
• Optimize client satisfaction and identify revenue opportunities.
• Communicate effectively with internal leaders to obtain timely, data‑backed insights and responses.
• Own the tactical portion of client performance management.

• Bachelor’s degree required; high school diploma or GED also acceptable.
• 3–5+ years of experience in managing customer success.
• 3–5+ years of experience in training and managing small to mid‑size client teams.
• 2+ years of experience managing process improvement (high‑touch).
• Strong follow‑up and interpersonal/human relations skills.
• Strong verbal and written communication skills suitable for executive level.
• Strong organizational abilities and time‑management skills.
• Analytical skills to distribute and allocate resources and manage calendars.
• Ability to investigate, understand, and solve complex portfolio requests.
• Working knowledge of Microsoft Office products (Excel, Word, PowerPoint).
• Ability to work independently and professionally under tight deadlines.

• Medical, Dental and Vision Insurance
• Company‑Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401(k) Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

The hiring range for this position is $65,000–$75,000 annually. The position is eligible for an annual discretionary bonus.

At Fay, we believe that the best ideas come from having a diverse team in backgrounds, experiences, and perspectives. We strive to ensure every employee feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify.