Solutions Specialist

Description

Join Blue Sky Bank’s team as a Payment Solutions Specialist in Tulsa, OK!

Ensure accuracy. Protect transactions. Support seamless payment operations.

As a Payment Solutions Specialist, you will play a key role in supporting the bank’s payment systems, including wire transfers, debit card services, real-time payments, and bill payment platforms. This back-office position requires strong attention to detail, operational expertise, and a commitment to compliance, fraud prevention, and service excellence. You will partner closely with internal teams to ensure timely, accurate transaction processing and exceptional support.

• Benefits – Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term Disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.
• Operational Impact – Play a critical role in ensuring the accuracy, security, and efficiency of payment systems.
• Collaborative Environment – Work closely with cross-functional teams across the bank.
• Specialized Experience – Build expertise in payment operations, fraud prevention, and regulatory compliance.

• Prioritize and process incoming and outgoing wire transfers accurately and timely
• Perform required customer callbacks and verify authorization agreements, signatures, and funds availability
• Adhere to dual-control and separation-of-duties requirements
• Review transaction details and customer activity to ensure alignment with expected behavior
• Monitor wire activity for fraud or suspicious activity and elevate concerns appropriately
• Perform daily reconciliation, balancing, and tracking of wire activity

• Maintain and service debit cards, including issuance, replacements, reissues, and account updates
• Research and resolve transaction issues, exceptions, and customer inquiries
• Support dispute intake and documentation in partnership with Fraud and Operations teams
• Monitor card activity and escalation irregular or suspicious transactions

• Provide maintenance and administrative support for bill payment platforms
• Research and resolve bill pay errors, exceptions, and inquiries
• Coordinate with vendors and internal partners to investigate and resolve issues
• Ensure bill payment activity aligns with policies and regulatory requirements

• Maintain compliance with all bank policies, procedures, and regulatory requirements
• Identify and document suspicious activity, including SAR referrals in accordance with FinCEN guidelines
• Recognize fraud risks such as scams, phishing, and unusual transaction patterns
• Support audits, exams, and risk assessments through documentation and research
• Handle all customer and transactional data in compliance with GLBA Safeguards Rule and internal security policies

• Manage and prioritize assigned cases to ensure timely resolution and accurate documentation
• Conduct transaction research, reconciliation, and issue resolution
• Document findings, decisions, and outcomes within internal systems
• Answer department support line and route inquiries appropriately
• Provide professional, accurate support to internal teams and customers

• Work closely with Deposit Operations, Fraud, BSA/AML, Compliance, IT, Contact Center, and branch teams
• Contribute to departmental goals, quality standards, and deadlines
• Serve as a reliable, collaborative team member

• Education:
  
  High School Diploma or GED (Associate’s degree preferred)
• 2+ years of banking operations experience, including wire processing and debit card services preferred
• Valid driver’s license, proof of insurance, and reliable transportation
• Working knowledge of banking operations, payment systems, and internal controls
• Strong attention to detail and accuracy in processing financial transactions
• Strong analytical and problem-solving skills, including research and reconciliation
• Proficiency in Microsoft Office and ability to learn specialized banking systems
• Excellent written and verbal communication skills
• Strong customer service skills
• High level of professionalism, integrity, and confidentiality
• Ability to manage multiple priorities, meet deadlines, and work independently or as part of a team
• Flexible, adaptable, and committed to continuous learning