Recoveries Specialist

Title

Recoveries Specialist

Loss Mitigation

Manager of Loss Mitigation

Non-Exempt

The Recoveries Specialist is a high-impact negotiator responsible for maximizing financial recovery on charged-off accounts through strategic member engagement, advanced negotiation techniques, and skilled resolution strategies. This role requires rapid assessment of member circumstances, confident decision‑making, and the ability to secure payment arrangements, settlements, or other recovery outcomes that directly support TTCU's financial performance.

Recoveries Specialists work in a fast-paced, results‑driven environment where success is measured by individual performance, recovered dollars, and the ability to close high-value outcomes while maintaining compliance with internal policy and regulatory expectations.

• Initiate strategic contact with members, co-borrowers, and alternative contacts to negotiate payment arrangements and settlements on charged-off accounts.
• Use advanced negotiation, persuasion, and objection-handling to maximize recoveries.
• Evaluate member information quickly to tailor offers and secure commitments.
• Exercise settlement authority confidently and responsibly to achieve optimal outcomes.
• Document all negotiations and commitments with precision and clarity.

• Develop, propose, and finalize settlement structures that balance member capability with TTCU goals.
• Structure offers using available financial data, risk indicators, and policy guidelines.
• Communicate terms clearly and secure written agreements when applicable.
• Adjust settlement strategies dynamically based on member responsiveness and circumstances.

• Independently review charged-off accounts to determine the best next-step strategy.
• Identify opportunities for immediate resolution, quick settlements, or escalated action.
• Prioritize accounts based on recovery potential, member behavior, and asset indicators.
• Recommend legal action or agency assignment when appropriate and provide accurate supporting documentation.

• Ensure all recovery actions comply with TTCU policies, regulatory guidelines, and documentation standards.
• Maintain rigorous accuracy in system notes and recovery records.
• Collaborate with internal teams and external partners to support timely resolution.
• Protect confidential member information and support TTCU's member-focused service standards.

High School Diploma or GED required

Must have and maintain a valid driver's license or reliable transportation

• Minimum 1 year in collections, debt negotiation, outbound sales, or another high-pressure, high-volume persuasion role.
• Proven success in meeting performance targets or quotas.

• Experience negotiating settlements, structuring financial arrangements, or working charged-off portfolios.
• Experience with small claims processes or legal support roles.

• Working knowledge of debt collection practices, settlement structures, and account servicing.
• Strong ability to analyze financial information and recognize recovery opportunities.
• Familiarity with legal terminology, bankruptcy processes, and debt-related documentation.

• Persuasive communicator with exceptional negotiation presence.
• Ability to build rapport quickly and navigate difficult or emotional conversations.
• Maintains professionalism, confidentiality, and integrity at all times.

Fast-paced, performance-driven work environment. Requires sustained focus, rapid prioritization, and confident decision-making. Must remain composed when handling high-pressure negotiations and shifting recovery targets.

I have read and understand the job description for my position. I understand that my supervisor may assign additional projects and/or responsibilities not covered in the description.

I am able to perform all the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct relating to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with members and fellow employees.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.