Customer Experience Representative (Collections

Position: Customer Experience Representative (Collections)
## Customer Experience Representative (Collections)
Apply locations:
Tulsa, OK - W. 7th St.

- Management
- Central BSCtime type:
Full time posted on:
Posted Todayjob requisition :
RR Customer Experience Representative (Collections) (Evergreen) (Open)

Location:

Tulsa, OK - W. 7th St.

- Management
- Central BSC## How will you CONTRIBUTE and GROW?

The Customer Experience Representative (CXR) is a proactive problem-solver responsible for managing a portfolio of customer accounts, driving collection efforts, and resolving complex customer issues related to billing, pricing, cylinder discrepancies, and cash applications. The CXR acts as a vital consultant who identifies credit risks, maintains high-level internal partnerships, and ensures customer relationships remain strong and productive. Collection efforts are time-sensitive, requiring excellent skills in organization, time management, and critical thinking.#

** At Airgas, we RESPECT, HONOR and VALUE diversity.**#
** Airgas is Hiring for a Customer Experience Representative - Tulsa, OK!**#
*** We are looking for you !***
* ** Hybrid Schedule**
* ** Comprehensive Family Benefits:
** Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
* ** Support for Parents:
** We offer up to 14-week paid child birth benefits to support growing families.
* ** Future Security:
** 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
* Early Access:
Your benefits start after just 30 days of employment
** Recruiter:
Deondre Taylor |** ******|
**** Portfolio Management & Collections
*** Prioritize your portfolio to maximize collection benefits and secure timely remittances.
* Contact customers regarding past-due invoices and obtain future payment information.
* Identify account risks, spot AR trends, and monitor for indicators of delinquency.
* Perform routine reviews and releases of sales orders throughout the day.
** Problem Solving & Dispute Resolution
*** Identify errors and discrepancies on customers’ accounts. Create, investigate, and resolve disputes from initiation to final resolution.
* Investigate and resolve discrepancies related to pricing, billing, cylinder assets, and cash applications.
* Research complex account issues to achieve a thorough understanding of data and trends.
** Strategic Collaboration & Escalation
*** Maintain quality relationships with branch managers, account managers, district managers,  AVPs, National Account Managers and MSVPs. These relationships are critical to collection efforts.
* Involve collections managers when possible and keep them informed of issues at all times.
* Recognize significant credit risks and escalate significant matters to the Accounts Receivable Supervisor and up.
* Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
** Administration & Documentation
*** Maintain meticulous records of all conversations, emails, and follow-up actions. Organize documentation to facilitate follow-up efforts.
* Take "extreme ownership" of account maintenance, including handling undeliverable mail and updating account details.##                         ## ## Are you a MATCH?
*
* Required Qualifications:

*** High School Diploma or equivalent.
* A "client service" orientation that views collections as a supportive business function rather than an adversarial one.
* Exceptional written and verbal communication skills; ability to express complex ideas clearly and concisely.

* Core Competencies:

Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time-sensitive environment.
** Preferred Qualifications**:
***** Experience with SAP and/or ERP systems.
* Commercial collections experience with a proven track record of success.
* Bilingual skills (Spanish)
* Proficiency in Google Workspace (Sheets, Docs, Gmail, Meet, etc.)
* General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.
* Familiarity with hardgood products and…