Transfund Client Solutions Analyst II

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Tulsa, OK, US, 74101

Location: Tulsa
-TUL

Areas of Interest: Accounting;
Client Relationship Support;
Customer Service/Call Center;
Tier I Support

Pay Transparency Salary Range: Not Available

Final date to receive applications: 09/28/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates Trans Fund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions:
Bank of Albuquerque;
Bank of Oklahoma;
Bank of Texas and BOK Financial®.

BOKF Performance Plan (D02)

If you are looking for a role that combines a passion for innovation, an opportunity for growth, and a culture of teamwork, then you ve come to the right place. We have an exciting opportunity awaiting someone like you!

The Trans Fund Client Solutions Analyst II is primarily responsible for providing mid-level operational and technical support for Trans Fund customers (350+ Financial Institutions); troubleshoot technical problems working with a variety of resources, including ATM vendors, Card vendor, Third Party Processors, ATM switch provider, Trans Fund Relationship Managers/Project Managers, other networks and various contacts within the customer organizations; supplies training and assistance to entry level TF Client Solutions Analyst I.

All work is completed as a team, and each function is interdependent on the others. We are a close-knit, diverse group that works toward a common goal and is committed to each other’s success. We build relationships with subject matter experts across the organization to gain a greater appreciation for their role and the service they provide to our communities.

We’ve created a space for us to brainstorm, ask questions, and find solutions during our weekly one on one meetings. Group learning and idea sharing are encouraged for positive change, regardless of one’s role or level.

We achieve more together by being involved, committed, and collaborative. We respect, honor and praise one another for a job well done. We celebrate each other s wins, big and small.

• You will conduct training to Financial Institutions for multiple applications, Fraud Monitoring and Fraud Prevention services (7 different services) and Electronic Equipment to include card printers and ATM machines.
• You will coordinate resolutions to operational, technical and accounting problems with Trans Fund clients, Card vendors, Third Party Processors, ATM Switch providers, Trans Fund Relationship Managers/Project Managers and internal staff. You will respond to ATM terminal problems and provide support for balancing and dispute issues.
• You will be accountable for mitigating loss of business risk by being professional, courteous and accurate with all information provided. You will be knowledgeable and able to provide detailed information regarding Trans Fund products and services to help generate sales; and participate in ongoing education specific to the EFT industry including, but not limited to, EMV, tokenization and Federal Regulations.
• You will provide hands-on support for TF Client Representatives I to include systems, products and customer service support skills.
• You will maintain integrity of quality control systems by identifying operational problems/trends with Trans Fund services and products and ensure follow up/resolution of reported problems communicating root cause of issue.
• You will recognize, analyze and suggest solutions to recurring problems and report those issues to TF Client Services Representative III.

This level of knowledge is…