Manager, Loss Mitigation

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Location: Tulsa
-TUL

Areas of Interest: Mortgage Servicing

Pay Transparency Salary Range: Not Available

Final date to receive applications: 10/01/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates Trans Fund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions:
Bank of Albuquerque;
Bank of Oklahoma;
Bank of Texas and BOK Financial®.

Discretionary

Our bank operations team ensures seamless financial transactions while driving forward-thinking infrastructure modernization. They excel in system integration, secure data handling, and fostering a collaborative workplace. By prioritizing risk mitigation alongside regulatory compliance, operational resilience, and cost-effective management, they fuel the bank’s growth and success.

The Manager, Loss Mitigation is responsible for strategic oversight and execution of all loss mitigation functions within BOK Financial Mortgage, including loan modifications, repayment plans, special forbearance, deed-in-lieu, and short sale activities. This leader ensures full compliance with investor, regulatory, and legal requirements, proactively monitoring updates to maintain current and effective practices. The Manager will lead the development and refinement of internal and investor-facing reporting tools to track performance, identify operational risks, and optimize outcomes, including minimizing compensatory fees and maximizing incentive opportunities.

This role also fosters strong relationships with investor groups and regulatory agencies to support alignment and transparency. Additionally, the Manager will oversee the loss mitigation team, ensuring staff are equipped with the training, resources, and support needed to succeed. This includes establishing key performance indicators (KPIs), implementing corrective action plans when necessary, and driving a culture of accountability and continuous improvement.

At BOK Financial, your potential is our priority, with opportunities designed to help you grow. We create an environment where people are trusted, encouraged, and equipped to build meaningful, lasting careers. Our leaders invest in development, offering guidance, connection, and support every step of the way. Here, you’ll find a culture focused on what you can achieve—empowering you to grow with purpose and make an impact.

• You will ensure loss mitigation activities comply with investor guidelines, regulatory requirements, internal policies, and applicable laws while maintaining accurate and timely borrower and investor communications.
• You will monitor operational performance, processes, and reporting to improve efficiency and strengthen financial results.
• You will drive strategies that maximize incentive revenue and reduce fee-related risk through quality control and performance oversight.
• You will identify and mitigate operational, financial, regulatory, and reputational risks by maintaining effective controls and strong execution standards.
• You will lead, coach, and develop team members while overseeing performance management and professional growth.
• You will establish key performance metrics, implement corrective actions, and guide the resolution of complex account situations.
• You will represent the department with internal and external stakeholders while maintaining industry relationships and awareness of market developments.

This role typically requires a Bachelor's degree in Finance or a related field, along with 11–15 years of experience in conventional and government mortgage loss mitigation, including at least 7 years in a supervisory capacity. Alternatively, candidates may qualify with 18–20 years of equivalent work experience in the field.

• Advanced Knowledge of Loss Mitigation & Collections:
  
  Deep expertise in mortgage collections and loss mitigation strategies, including loan modifications, repayment plans, and foreclosure alternatives.
• Investor Guidelines Expertise:
  
  Strong understanding of FHLMC,…