Programs Manager

Basic Purpose

Positions in this job family are assigned responsibilities involving the direction or supervision of programs related to the delivery of agency services on a statewide basis. This includes the supervision of professional level staff in providing a variety of services and assistance to eligible clients, responsibility for a work unit of a division or a single program area, assisting in directing a major multifunctional program or unit, or overall responsibility for major program activities involving the principle operations of the agency.

Positions in this job family are assigned responsibilities involving providing direction and guidance for program services or operations, and coordinating program functions and activities within an agency division or unit.

• Manages a major agency unit, section, division, or program; and supervises professional level staff in the completion of assigned functions and activities.
• Develops and recommends policies, rules and regulations which pertain to the administration of assigned programs consistent with federal and state laws; participates in program analysis, including the analysis of problems and needed services.
• Directs studies of needs; reviews and analyzes information from studies and projects for immediate and long‑range program development; advises subordinate program staff and other interested groups of the proper interpretation and application of agency rules and policies.
• Reviews periodic staff reports, administrative audits, program activities and other information to evaluate program effectiveness and quality of service; develops controls to assure accountability for program operation, policy implementation and the maintenance of efficiency in various units.
• Develops and maintains sound personnel policies and practices.

Levels are distinguished based on the complexity of assigned duties, the level of expertise required for completion of work assignments, and the responsibility assigned for the supervision of others.

Level II – Master’s degree and one year of professional experience; or bachelor’s degree and two years of professional experience; or an equivalent combination of education and experience, substituting one year of professional level experience for each year of the required education.

Level III – Master’s degree and two years of professional experience; or bachelor’s degree and three years of professional experience; or an equivalent combination of education and experience, substituting one year of professional level experience for each year of the required education.

Level II – Knowledge of agency policies and procedures; of all state and federal legislation related to assigned agency programs; and of supervisory principles and practices. Ability is required to supervise and evaluate personnel and program performance; to communicate effectively, both orally and in writing; to interpret and apply policy material; and to maintain effective working relationships with others.

Level III – Knowledge of agency policy; of state and federal regulations relevant to agency programs; of sound methods of administration; of methods of management and planning; and of supervisory principles and practices. Ability is required to administer programs and supervise personnel; to maintain effective working relationships with others; and to exercise good judgment in the solution of problems.

Some positions will require applicants to be willing and able to perform all job‑related travel.

Some positions with the Department of Rehabilitation Services require proficiency in American Sign Language.

Some positions with the Department of Rehabilitation Services require that applicants are eligible to sit for certification specific to the professional job duties such as Certified Rehabilitation Counselor (CRC), Certified Vocational Evaluator (CVE), Professional Vocational Evaluator (PVE), or Licensed Professional Counselor (LPC) examination.

Position may be filled at Level II or III.

Position is located in the…