Healthy Supervisor

Description

The Healthy Steps Supervisor provides frontline supervision, reflective support, and practice-level quality oversight for Healthy Steps Specialists embedded in pediatric and family medicine clinics. This role focuses on ensuring high-quality service delivery, fidelity to the Healthy Steps model at the site level, and strong day-to-day collaboration with clinic partners.

The Supervisor is responsible for supporting staff performance, professional development, and reflective practice, while escalating operational or systemic issues to the Healthy Steps Program Manager. This role does not own program strategy, external partnerships, or funder relationships.

• Provide direct supervision to Healthy Steps Specialists embedded in assigned clinic sites.
• Facilitate regular reflective supervision to support staff well-being, professional growth, and high-quality practice.
• Observe service delivery and provide coaching, feedback, and corrective guidance as needed.
• Support onboarding and ongoing skill development of Healthy Steps Specialists in collaboration with the Program Manager.

• Support consistent implementation of the Healthy Steps model at the clinic level.
• Monitor site-level fidelity to screening protocols, workflows, and documentation practices.
• Identify and resolve practice-level challenges or barriers and elevate trends or concerns to the Program Manager.
• Participate in quality improvement activities focused on practice consistency and effectiveness.

• Maintain positive working relationships with clinic staff, providers, and site contacts to support daily operations, clear role boundaries, and adherence to program scope and policies.
• Support clinic-based workflows and coordination related to Healthy Steps service delivery.
• Participate in clinic meetings, huddles, or case discussions as appropriate to support integration of Healthy Steps services.
• Represent Healthy Steps professionally at the clinic level, using approved messaging and materials.

• Support accurate and timely documentation by Healthy Steps Specialists.
• Assist with practice-level data collection and use of required systems (e.g., screening and documentation tools).
• Collaborate with the Program Manager on data-related questions or fidelity concerns.

• Support implementation of professional development activities identified by program leadership.
• Encourage reflective learning, collaboration, and adherence to agency values.
• Model professionalism, accountability, and trauma-informed practice.
• Support culturally responsive, family-centered practice that reflects the strengths, values, and needs of our community.

• Uphold PCCT’s values of compassion, integrity & transparency, collaboration & respect, learning & adaptability, and excellence.
• Perform other duties as assigned by the Healthy Steps Program Manager to support effective program implementation.

• Master’s degree in clinical, educational, social work, or child development related field.
• Minimum of two years supervisory or leadership experience in social service or clinical environment.
• Demonstrated experience with reflective supervision or coaching.
• Strong interpersonal, communication, and organizational skills.
• Ability to work effectively in healthcare or clinic-based environments.
• Commitment to culturally responsive and trauma-informed practice.

• Endorsement in Infant Mental Health as a Reflective Supervisor.
• Experience working within the Healthy Steps model or similar early childhood prevention programs.
• Collaborative, growth-oriented leadership style.
• Fluency in Spanish.

• Reflective supervision and coaching
• Frontline staff support and development
• Practice-level quality and fidelity
• Professional judgment and discretion
• Collaboration and communication