Operating Director

The Operating Director is responsible for the day-to-day operations of Com For Care  Home Care, ensuring high-quality non-medical home care services, strong caregiver performance, regulatory compliance, and excellent client satisfaction.

This role is a working leadership position focused on operations, staffing, scheduling, quality, and community relationships.

• Oversee daily office operations for non-medical home care services.
• Ensure smooth intake, scheduling, service delivery, and documentation processes.
• Monitor service hours, coverage needs, and operational workflow.

• Oversee recruiting, onboarding, training, and supervision of caregivers.
• Support scheduling and on-call coverage to ensure shifts are filled appropriately.
• Address attendance, performance, and disciplinary issues in accordance with company policy.

• Support client intakes, service start-ups, and ongoing care coordination.
• Ensure client needs are met and concerns are resolved promptly.
• Maintain high standards for client satisfaction and continuity of care.

• Ensure the agency remains compliant with all Oklahoma non-medical home care licensing requirements.
• Maintain accurate personnel files, client records, and required documentation.
• Conduct internal quality reviews and assist with surveys, audits, and renewals.

• Maintain professional relationships with hospitals, case managers, senior communities, VA and community partners.
• Represent the agency professionally within the community.
• Support referral growth through relationship-based outreach (not commission-driven sales).

• Promote accountability, professionalism, and compassionate care standards.
• Serve as the primary operational leader.

• Management or leadership experience in home care, healthcare, or a related service environment.
• Ability to manage multiple priorities.
• Strong communication and problem-solving skills.
• High level of professionalism and confidentiality.

• Experience working with state-licensed home care agencies.
• Strong understanding of non-medical home care operations (scheduling, staffing, client services).

• Operational leadership
• Staffing and scheduling oversight
• Compliance and documentation
• Client and caregiver relations
• Organization and time management
• Calm, professional conflict resolution

The Operating Director plays a central role in protecting service quality, supporting caregivers, and ensuring families receive dependable, compassionate care. This position focuses on operational stability, regulatory responsibility, and team leadership to support long-term, sustainable growth of the agency.