Scheduler, Healthcare

Overview

Join our team as a day shift, full‑time, Surgery Scheduler in Montclair, NJ.

Thrive in a People‑First Environment and Make Healthcare Better

• Thrive:
  We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well‑being.
• People‑First:
  We prioritize your well‑being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

• Hackensack Meridian Mountainside Medical Center is an 820,000‑square‑foot facility that offers the latest medical programs, cutting‑edge technology, and patient‑focused care that includes 365 beds, 1,200+ employees, and a 27‑bed Emergency Room/Fast Track Unit.

• The Scheduler is responsible for scheduling designated Primary Care, Specialty/Sub‑specialty, Surgical, and Radiology outpatient services with the hospital system.
• Accurately performs the scheduling function in a high‑volume, fast‑paced environment with frequent interruptions.
• Acts as a professional liaison for staff, other hospital personnel, medical staff, and physicians' offices.
• Accept calls from and work with physicians’ offices to schedule surgical, endoscopy, cardiac catheterization, interventional radiology, and pain management procedures in the Electronic Record Scheduling System.
• Ensure receipt of all pertinent information related to the booking, including insurance information, special requests, accurate booking slips, and any other needed documentation.
• Fax booking information to Pre‑admission testing.
• Informs OR, Materials Management, and Central Sterile Processing of special instrument and supply requests.
• Work daily with peers, leadership, anesthesia, and physicians’ offices to compress the schedule for efficiencies.
• Communicates with affected departments last minute add‑ons and cancellations to ensure adequate resources are available.
• Schedules office and hospital‑based medical procedures for patients with an appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Schedule surgical procedures, including pre‑admission testing, pre‑op clearances, order MRI, CT, and lab testing.
• Ensure all pertinent patient information is complete and forwarded to the appropriate departments for surgical and diagnostic procedures.
• Enter notes/special instructions needed for scheduling in the electronic medical record.
• Perform any other duties as assigned.

Job Requirements:

• High School Diploma.
• Certified Revenue Cycle Representative (CRCR) Certification required within 6 months of hire.
• Familiar with medical terminology.
• Knowledge of EMR.

Preferred

Job Requirements:

• 1 year of prior experience in appointment scheduling, patient access, or billing, or other relevant health care experience.
• Inbound high‑volume call center experience.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.