Patient Service Representative

Job Title

Patient Service Representative

Contract (13 Weeks)

• Primarily Monday-Friday

The Patient Service Representative serves as the first point of contact for patients in a medical office setting. This role is responsible for performing front-office administrative functions, including patient reception, registration, scheduling support, and billing-related activities. The position plays a key role in ensuring a positive patient experience and supporting efficient clinical operations.

• Welcome and assist patients in a courteous and professional manner.
• Register patients and verify demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments.
• Perform front-office reception duties, including answering phones and directing inquiries.
• Support billing and payment collection processes in accordance with established procedures.
• Maintain accurate patient records while ensuring confidentiality and compliance with applicable regulations.
• Collaborate with clinical and administrative staff to facilitate efficient patient flow.

• High School Diploma or GED required.
• Minimum of one (1) year of customer service, medical office, or front-desk experience preferred.
• Strong communication, organizational, and computer skills.
• Ability to multitask in a fast-paced healthcare environment.
• Experience with electronic medical records (EMR/EHR) systems is a plus.

• No licensure or certifications required.

• Excellent interpersonal and customer service skills.
• Attention to detail and accuracy.
• Ability to maintain professionalism and confidentiality.
• Knowledge of medical office procedures and insurance verification is beneficial.