Child Psychiatry Practice Manager

Practice Manager

The Practice Manager oversees the daily operations of an outpatient Child & Adolescent Psychiatry practice, ensuring efficient clinic operations, exceptional patient and family experiences, and high-quality provider support. This role leads administrative and support staff, manages patient access and scheduling, drives operational improvement, and partners with clinical teams to deliver compassionate, patient-centered behavioral health services. The Practice Manager serves as a key liaison between providers, staff, patients, and families while supporting organizational goals and operational excellence.

POSITION SPECIFIC

DUTIES & RESPONSIBILITIES:

• Oversee daily operations of the outpatient psychiatry clinic to ensure efficient workflows and service delivery.
• Develop, implement, and monitor operational policies, procedures, and best practices.
• Manage clinic schedules, provider templates, room utilization, and patient flow.
• Monitor key performance indicators (KPIs) including access to care, appointment utilization, no-show rates, provider productivity, and patient satisfaction.
• Coordinate operational activities across psychiatry, psychology, therapy, care coordination, and support staff as applicable.
• Foster a positive, collaborative, and patient-centered work environment.
• Conduct performance evaluations and implement performance improvement plans when necessary.
• Develop staffing schedules and ensure adequate coverage.
• Promote employee engagement, retention, and professional development.
• Promote a welcoming, compassionate environment for children, adolescents, and families.
• Address patient and family concerns, complaints, and service recovery activities.
• Implement initiatives to improve access, communication, and overall patient satisfaction.
• Ensure confidentiality and compliance with HIPAA regulations.
• Ensure compliance with federal, state, local, and accreditation requirements.
• Support quality improvement initiatives and patient safety programs.
• Participate in audits and corrective action planning as needed.
• Support psychiatrists, psychiatric nurse practitioners, psychologists, therapists, and clinical staff in achieving productivity and quality goals.
• Assist with provider onboarding, credentialing, scheduling, and operational needs.
• Facilitate communication between providers and administrative teams.
• Identify opportunities to improve provider efficiency and reduce administrative burden.
• Collaborate with IT to resolve operational issues.
• Support business development and growth initiatives.
• Participate in strategic planning and service line expansion efforts.

QUALIFICATIONS:

Education:

Must be a high school graduate or have HS equivalent. Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or related field preferred.

Experience:

Preference given to individuals with 2 or more years of supervisory and administrative experience, particularly in healthcare environment. Must be able to demonstrate basic proficiency with Microsoft office software.

PERFORMANCE

COMPETENCIES:

Communication Decision Making Engagement Initiative and Accountability Interpersonal Learning Organizational Alignment Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

Adaptability Interpersonal Skills Initiative Cooperation Multitasking Detail Oriented Organized

CERTIFICATIONS/LICENSES:

Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

OTHER INFORMATION:

SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.