Manager-Patient Access

Find your calling at Mercy!

Position manages and coordinates department activities for their assigned Patient Access areas. Acts as a resource for internal and external customers and delivers exceptional service. Must maintain current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.). Leads process improvement and initiatives for problem solving. Instrumental in cultivating a positive team approach. Participates in benchmarking to ensure that the assigned areas meet departmental goals.

The Manager develops and implements new policies and procedures to improve workflow and effectiveness of the department. The Manager must perform other duties as assigned. Performs duties and responsibilities in a manner consistent with the organizations mission, values, and Mercy Service Standards.

High School Diploma or equivalent required. Bachelors degree in business or related field preferred.

Position manages and coordinates department activities for their assigned Patient Access areas. Acts as a resource for internal and external customers and delivers exceptional service. Must maintain current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.). Leads process improvement and initiatives for problem solving. Instrumental in cultivating a positive team approach. Participates in benchmarking to ensure that the assigned areas meet departmental goals.

The Manager develops and implements new policies and procedures to improve workflow and effectiveness of the department. The Manager must perform other duties as assigned. Performs duties and responsibilities in a manner consistent with the organizations mission, values, and Mercy Service Standards.

High School Diploma or equivalent required. Bachelors degree in business or related field preferred.

Previous management experience required. Experience with software and systems used in the department preferred.

Experience with software and systems used in the department preferred. Must have good interpersonal and communication skills, verbal and written. Self-starter, ability to work independently, highly motivated and organized, requiring little direction. Good investigative and problem solving skills are necessary. Ability to adapt to rapidly changing conditions and requirements, able to coordinate and prioritize different activities simultaneously.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.