Case Manager,Bilingual Spanish Job Tulsa area,Oklahoma USA,Healthcare

BACKGROUND INFORMATION:

The Center for Community Health (CCH) represents an exciting opportunity for Tulsa. The goal is to improve health disparities in the Tulsa community, decrease re-admission rates and inappropriate emergency room usage, and increase the use of primary care providers to improve Saint Francis Health System (SFHS) patient health outcomes.

POSITION SUMMARY:

Provides services to bridge the gap between Center for Community Health clients and community health services by:
Coordinating referrals to community agencies for additional assistance, treatment, and continuity of care. Completes electronic documentation of each client contact. CMs will work closely with medical providers and primary case management teams at SFHS, Laureate, and other agencies to improve client care and outcomes. CMs will primarily work out of SHFS patient rooms and have office space at SFHS and/or Laureate.

CMs will implement effective strategies for linking high risk uninsured and underinsured clients to primary care/medical homes; increase access to appropriate health care and community-based services; assist individuals in improving health status; and promote behavior change in using the health care delivery system.

The following functions represent most of the duties performed by the position but are not meant to be all-inclusive or prevent other duties from being assigned when necessary.

ESSENTIAL JOB FUNCTIONS (95% of Time):

Build trust and rapport with high-risk patients through bedside screening and engagement in hospital, emergency department, and behavioral health inpatient settings.

Provide focused case management by linking enrolled clients to the most appropriate venue for entry into the health care delivery system to include addressing the social determinants of health: transportation, primary care provider, food, utilities, health insurance, medications, housing, domestic violence, and access to internet, phone, and identity.

Coordinate care with SFHS physicians, case management, and other staff to provide coordinated screening for referred patients.

Work with a multidisciplinary health care provider team. Participate in weekly meetings and visit identified patients in the hospital before discharge.

Coordinate as needed with Tulsa Health Department (THD) services and community partner resources.

Engage clients through home visits and meet clients in community-based settings such as shelters, hospitals, clinics, and partner agency sites, to deliver outreach, support care coordination, and address social determinants of health.

Participate in and attend regularly scheduled supervision meetings; be prepared to share both successes and pitfalls of case management.

Provide culturally and linguistically appropriate services to assigned clients.

Maintain complete and accurate documentation of all activities and reports through computerized data entry in accordance with program standards, guidelines and THD requirements. This includes preparing and submitting paperwork, such as, Workflow List, Enrollment Questionnaires, Client Summaries, and Weekly Caseload List.

Attend regular peer group meetings for networking and information sharing for optimal care management and navigation.

Other duties as assigned including those required to fulfill activities in support of public health emergency operations.

SECONDARY JOB FUNCTIONS (5% of Time):

Participate in staff meetings, quality assurance activities, and in-service trainings.

Complete monthly time sheet and mileage forms.

Education: Bachelor's degree required. Health care, social work, or public health background or education preferred.

Experience: One-year experience in health care, social work, or public health preferred. Previous experience with low-income individuals and engaging culturally diverse individuals in health and social services is preferred.

Knowledge and

Skills:

Bilingual in English/Spanish is required.
Must have ability to work quietly and respectfully in a shared workspace.
Excellent interpersonal and communication skills are required to provide effective health counseling and obtain cooperation from individuals who come from a wide range of economic,…

Case Manager, Bilingual Spanish