Referral Program Manager

Join our team as a day shift, full-time, Referral Program Manager in Tulsa, OK.

• Thrive:
  We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
• People-First:
  We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better:
  We use advanced technology to support our team and enhance patient care .

• Ardent Health owns and operates 30 hospitals and 200+ sites of care 4,323 beds and 23,000+ team members in six states, with its entities consistently recognized among healthcare’s best employers.
• Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Demonstrates and can use analytical thinking, independent judgment, and clinical knowledge to optimize referral workflows and staff productivity.
• Reports directly to the assigned Regional Director of Referral Management.
• Ensures current and standardized referral policies and workflows are followed and utilized by staff on a regular basis.
• Leading team members by providing guidance, feedback, and training on multiple processes.
• Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team.
• Effectively communicates with clinical staff to resolve authorization issues and complaints.
• Assures the highest quality, service, performance levels, and efficiency standards are implemented and maintained.
• Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management.
• Evaluates and actively solves problems related to any step of the referral process, prior authorizations, and patient scheduling.

• High School Diploma or equivalent
• Two (2) years of management or supervisory experience in a healthcare setting
• Two (2) years of experience in medical referrals or other related medical patient support functions in a healthcare setting
• Two (2) or more years of experience with Electronic Health Record

• Bachelor’s degree from an accredited institution